Business Traveler, December/January 2020
D E C E M B E R 2 0 1 9 J A N U A R Y 2 0 2 0 b u s i n e s s t r a v e l e r u s a c o m 5 5 H O T E L S wood FL for example has a customizable video wall that greets attendees on check in with customized images The resort also uses the Kipsu app to direct message meeting participants about upcoming events meals galas and check out times Hotel spas too are moving forward to use increasingly sophisticated technology even edging into areas formerly the exclusive preserve of med spas The Four Seasons Denver the first hotel to use EMSCULPT is offering guests the option of getting washboard abs in a couple of pricey sessions with this new electronic system that uses mild electric shocks to push muscles into fast fitness The process doesnt hurt while its being administered but you might feel like youve done a lot of sit ups afterwards The innovation here is the merging of medical spa technology into hotel spa offerings Innovation also doesnt have to be tech driven Service focused innovation is being promoted by NH Hotels with their new City Connection service a new benefit where customers who during the course of their sightseeing or business appointments can stay in one hotel and enjoy them all according to a statement
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