Business Traveler, April 2020
A P R I L 2 0 2 0 b u s i n e s s t r a v e l e r u s a c o m 3 8 I ncreasingly inexorably automation is on the rise at security checkpoints arrival halls and departure gates in airports across the world The reason is abundantly clear to anyone who travels with any regularity screening areas are a constant source of traveler frustration anxiety and in too many cases missed flights However technology may be turning the corner for the checkpoint experience In fact according to the J D Power 2019 North America Customer Airport Satisfaction Study while overall customer satisfaction with North American airports rose only 1 point last year primarily due to construction related aggravation at most major airports the experience of getting through airport security a perennial drag on airport satisfaction scores has improved 5 points The study credits the rising score to speedier TSA processing and more SAVING FACE W O R D S L A R K G O U L D A N D R I A A N J A C O B G E O R G E Biometrics continue to smooth the flow of travelers as more airports adopt the science
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